Welcome! Aladdin AI (formally — Aladdin AI Limited. doing business as Aladdin AI — “Aladdin”, “we”, “us”, “our”) is an educational technology company that provides K-12 school districts with software improve user learning experiences using new technology with VR and AR, along with technology management and usage analytics. The privacy of each and every user matters deeply to us, and we strive for transparency in all of our data privacy practices—especially when it comes to identifying the information that we collect, use, share, and disclose, as well as the ways that we help keep your information safe. We take our responsibility to protect your information very seriously. Please remember that we are always here to answer any questions you have, and we look forward to working with you for years to come.
our website with a main page available at xr.imaladdin.ai (“Website”); and our products and services (“Products”), including the following:
Which information do we collect and how?
How we collect and store information depends on the particular Services and activities within those Services that you or your school participates in. For example, how we collect and store information depends on whether you visit our Website or if you or your school has decided to use our Products. We collect some information directly from school personnel and other users (e.g., information collected when signing up to use our Products), and we collect some information automatically (e.g., usage and log information when you visit our Website).
Some information that we collect may identify you personally, whereas other information is more generic in nature. We also collect information through our Products that may, alone or in combination with other available information, be reasonably used to identify a current or former student enrolled in a K-12 school or K-12 school district. When we collect such student information for K-12 school purposes, we do it on behalf of a particular school or school district and we refer to this information as “Personal Student Information”. Aladdin collects Personal Student Information only where a school has chosen to use our Products and the school has obtained and/or provided appropriate consent under applicable law, or a relevant legal exception applies to allow us to collect such information.
Information Provided Directly to Us
We may collect the following information directly from our users:
School and School Personnel’s Contact Information: When administrators, teachers, school personnel, or other users submit a request or register for our Products through our Website, we request information necessary to contact the school and to use our Products. For instance, we may ask for a school administrator’s name, email address, phone number, and Aladdin password as well as the school’s name, address, billing address, number of devices, number of students, and network configuration to set up our Products.
School Personnel’s Messages to Aladdin: When school personnel or other users interact with Aladdin through our help center, community, email, or other means, we may receive and keep the emails, messages, and posts, including any contact information or content of such messages.
Information That We Collect Automatically
As you use our Services, we may automatically collect the following information:
Analytics: Our Services automatically collect data via Google Analytics and other similar services (“our analytics tools”). Our analytics tools may collect information such as your IP address, Internet service provider (ISP), date and time of your visit, browser language, browser type, referring and exit pages and URLs, amount of time spent on particular pages, which parts of our Services you use, which links you click, search terms, operating system, traffic and related statistics, keywords, and/or other general browsing or usage data.
Event Information: We collect information relating to how users interact with our Products and Services, such as service diagnostics and technical logging information (“Event Information”). Some examples of Event Information are which Products you use, how much time you spend using our Products, and how often you use our Products.
Cookies and Local Storage: Our Services utilize Cookies to improve your current and future experience by allowing us to understand your usage of our Services. For example, cookies help our systems recognize you if you return to our Services shortly after exiting them. Cookies are small text files stored on your computer that allow us to personalize the content of our Services. Cookies can be turned off via your browser settings if you so choose. However, if you turn your cookies off, some features of our Services may not function properly. In our Products, we use local storage to help remember your settings and account configuration.
Do Not Track: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. However, we do not recognize or respond to browser-initiated DNT signals, as the internet industry is still working to determine what DNT means, how to comply with DNT, and how to create a common approach to responding to DNT.
Personal Student Information
A school must register with Aladdin and obtain and/or provide proper consent for us to collect Personal Student Information through our Products. Our Products operate only on school-managed devices and/or accounts. Personal Student Information is collected on behalf of a school via a school’s Aladdin account. Since we operate on behalf of schools, Personal Student Information is the property of and under control of the school at all times.
Types of Personal Student Information Collected Using Our Products. On behalf of and via a school, Aladdin’s Products collect students’ school-managed account information (e.g., student’s name, email address, Google Profile ID, Google Image URL, and organizational unit). Depending on a school’s selected Products, features, and settings, additional information may be collected such as browsing history, IP address, messages between teachers and students during class time, screenshots, and device identifiers. Personal Student Information may also include geographic location of devices and/or accounts subject to a school’s higher level management (i.e., accounts managed by the school’s Google Admin console), which a school can use for limited school purposes such as when locating and recovering its devices. However, we do not access or store geographic login locations of mobile phones. The Personal Student Information collected may change if a school utilizes new features and Products.
Student-Generated Content in Our Products. Our Products typically do not access or store student-generated content. However, if a student has created or stored student-generated content through Aladdin Teacher, the appropriate parent, guardian, or eligible student may submit a request to firstname.lastname@example.org to transfer this information to him/her. If this information is still available in our systems and the requestor demonstrates he/she is authorized to have the information, we can provide the student-generated content to the appropriate individual in a commercially reasonable amount of time in either a CSV or other mutually-agreeable format to the appropriate individual. We will take commercially reasonable efforts to fully respond to any request for information, but we cannot guarantee retention of student-generated content.
Submission of Personal Student Information Through Our Website. Our Website is not geared towards individuals under the age of thirteen (13), and is not meant to be used or accessed by individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13 through our Website without proper consent. If we become aware that a child under 13 has provided us with personally identifiable information without appropriate school or parental consent, we will take steps to verify appropriate consent, obtain appropriate consent, or delete such information.
How do we use the information we collect?
Other Information. We use information other than Personal Student Information for a variety of purposes, including to:
provide you with our Services send you information about your relationship or transactions with us notify you about new features in the Products and new Products and Services provide you with support analyze and improve our Services and to develop new features and Products send you marketing materials about about updates to our products features that we believe may be of interest to you notify you of company updates and notable events help prevent fraud and enforce the legal terms that govern your use of our Services administer and troubleshoot our Services.
Aggregate Data: We may create, use, and share aggregate, anonymous, or otherwise de-identified data for various business purposes such as product development, research, and marketing. Such data will not contain any Personal Student Information.
When do we share or disclose the information we collect?
Third Parties Supporting Our Website and Products: We use other companies to perform certain business-related functions that support or improve our Services. Examples include hosting services, processing payments, sending emails, or customer service tools. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function, which may include Personal Student Information.
With You or Your School’s Permission: With you or your school’s permission and/or direction, we may share or disclose data, including Personal Student Information, to third parties. For example, if you or your school chooses to integrate Aladdin’s Products with another third party company’s products or services, then we will share your data with your consent and/or direction. With your permission, we may also share or disclose your name, school’s name, and other content through a testimonial video or quotation.
Business Requirements: We may share or disclose certain data, including Personal Student Information, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In this case, the successor entity is subject to all applicable federal and state laws, including applicable student privacy laws. In connection with such a transaction, we will also work to ensure that the successor entity has a commitment to student privacy.
How do we protect your information?
Aladdin takes the security and privacy of your data very seriously. For these reasons, Aladdin has implemented various technical, administrative, and physical safeguards to protect your information, including specific training of our personnel authorized to access Personal Student Information or other information that can identify you personally. These safeguards vary depending on the sensitivity of the information at issue.
Aladdin is committed to preventing unauthorized access to our systems and data, and will investigate any possible occurrence. In the event of a breach of Personal Student Information, Aladdin will comply with all relevant breach laws, including applicable requirements to provide notification to you, affected parents, legal guardians, and/or eligible students.
When do we delete data?
School’s Request for Deletion of Personal Student Information: At any time during or following the termination of the Agreement, a school may request the deletion of the Personal Student Information held by Aladdin pursuant to this Agreement. Aladdin will take reasonable efforts to delete and/or de-identify such information in a commercially reasonable amount of time under applicable laws, unless we are required to retain such information to comply with our legal obligations or law enforcement, resolve disputes, or enforce our agreements. We will also transfer Personal Student Information at you or your school’s request in a commercially reasonable amount of time in compliance with applicable law.
Deactivated Accounts: We may consider a school’s account to be terminated 365 days after all of a school’s Aladdin licenses expire without use, reactivation, or renewal by the school. At that time, we will de-identify and/or delete Personal Student Information within a commercially reasonable period of time as long as that information is not necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
How can you access and modify information?
Parents, Legal Guardians, and Eligible Students: Upon request and in accordance with applicable law, we may disclose certain Personal Student Information collected through our Products that we and our agents have about you or your child so that you may review and/or request changes in the accuracy of such information. If you wish to request a review or correction of your child’s records, please contact the appropriate official in your school district and ask them to collaborate with the Aladdin team to carry out this action. We will use commercially reasonable efforts to process such requests in a timely manner in accordance with applicable law.
Schools and Districts: Please reference the “Personal Student Information” section above.
Important Notice to Non-Taiwan Residents
Our Website and Products are operated in the Google Data Center at Taiwan. If you are located outside of Taiwan, please be aware that any information you provide to us will be transferred to and/or accessed within Taiwan. You are consenting to this transfer of information by using our Services or providing any information to us through our Services.
How to Contact Us
If you have have questions or concerns, the best way to reach us is by emailing email@example.com. You can also reach us by calling (886) 2 2701 9998. Additionally, please feel free to consult additional resources such as the ones listed below.